Return Policy
HOW TO START A RETURN
We want you to love your AusLook experience and if it's anything less than perfect, we want to make it right. You can check out our return policy here.
How do I make a return?
1. Sign into your Cathy Style account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
* Note:
(1) We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
(2) To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
(3) We don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
(1) Please contact us via livechat or email to request an exchange. We'll send you exchange instructions within 24 hours.
(2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.
(3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
(4) When we receive your package, we will process your refund as soon as possible.
* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
The transaction currency of the website is in US dollar, and the non- USD payment amount shall be converted into USD by the exchange rate to the corresponding refund amount. As usual, the refund will be reimbursed back to your original account. Credit cards will take 3-5 business days and Paypal will take 1-3 business days. Please note that the actual refund time is up to the bank/Paypal efficiency.
* Notice for orders paid by Afterpay/Klarna: If you haven't paid the due bill, the refund will be deducted from your due statement. If you have paid it already, the refund will be credited back to your linked bank account.
Contact
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [support@auslookstore.com]
Last updated: [2021.5.8]
We want you to love your AusLook experience and if it's anything less than perfect, we want to make it right. You can check out our return policy here.
How do I make a return?
1. Sign into your Cathy Style account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
* Note:
(1) We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
(2) To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
(3) We don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
(1) Please contact us via livechat or email to request an exchange. We'll send you exchange instructions within 24 hours.
(2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.
(3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
(4) When we receive your package, we will process your refund as soon as possible.
* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
The transaction currency of the website is in US dollar, and the non- USD payment amount shall be converted into USD by the exchange rate to the corresponding refund amount. As usual, the refund will be reimbursed back to your original account. Credit cards will take 3-5 business days and Paypal will take 1-3 business days. Please note that the actual refund time is up to the bank/Paypal efficiency.
* Notice for orders paid by Afterpay/Klarna: If you haven't paid the due bill, the refund will be deducted from your due statement. If you have paid it already, the refund will be credited back to your linked bank account.
Contact
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [support@auslookstore.com]
Last updated: [2021.5.8]
